Your information

Privacy Policy.

How Ocean Waves Travel Agency handles personal information submitted through this website.

Last updated: 29 October 2026

1. Introduction

Ocean Waves Travel Agency (“Ocean Waves”, “we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and share information when you visit our website or contact us through it.

2. Who we are

This website is operated by Ocean Waves Travel Agency, based in Gaborone, Botswana. Our website address is https://oceanwaves.co.bw/. If you have privacy-related questions, you can contact us at bookings@oceanwaves.co.bw or by phone at +267 311 7011.

3. Information we collect

We may collect the personal information you provide when you submit an enquiry, request a quotation or contact us through this website. This may include your name, email address, telephone number, destination, proposed travel dates, the service you are interested in and any other details you choose to include in your message.

We may also collect limited technical information automatically when you use the website, such as your IP address, browser type, device information and basic usage data, for website security, maintenance and performance purposes.

4. How we use your information

We use personal information to:

respond to your enquiries and provide requested information or quotations;
assist with travel-related services you ask us about, such as flights, accommodation, visa assistance, transport or related arrangements;
communicate with you about your request or potential booking;
maintain business records and support customer service;
protect the security, functionality and integrity of our website; and
comply with legal or regulatory obligations where applicable.

5. Sensitive and travel-document information

Please do not send passport scans, national identity numbers, payment card details or other sensitive personal information through the general enquiry form on this website. If supporting documents are required for a travel service or visa-related matter, Ocean Waves will advise you on the appropriate method for secure submission.

6. Sharing information with service providers

Where necessary to assist with a service you request, we may share relevant information with third parties involved in delivering that service, including airlines, hotels, transport providers, insurers, visa processing partners or relevant embassies and immigration authorities. We may also use third-party service providers such as website hosting, email and security services to operate our business and website.

We only share information that is reasonably necessary for the relevant purpose, and we expect service providers to handle personal information appropriately.

7. Cookies and website technologies

This website may use cookies or similar technologies to support essential website functions, improve performance and enhance security. Cookies may also be used by integrated third-party services where enabled. You can manage cookies through your browser settings, although some website functions may be affected if cookies are disabled.

8. Retention of information

We retain enquiry and customer information for as long as reasonably necessary to respond to requests, support travel-related services, maintain business records and meet applicable legal, accounting or administrative requirements.

9. Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, disclosure, alteration or loss. However, no website, email system or internet transmission can be guaranteed to be completely secure, and you share information with us at your own risk.

10. Your rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion of information where appropriate. We may need to verify your identity before acting on a request.

11. Third-party links

Our website may contain links to other websites or services. Once you leave our website, we are not responsible for the privacy practices, content or security of those third-party websites. You should review their privacy policies separately.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or legal obligations. Any updated version will be published on this page with the revised date shown above.